Question 1

How soon will the item arrive?

Accepted Answer

All of our products are made to order, and it takes about 2 to 4 months from ordering to completion.

Question 2

What are the payment methods?

Accepted Answer

Payment is by bank transfer.

Question 3

When will you pay?

Accepted Answer

Payment must be made within 7 days of receiving your order.

Question 4

How much is the shipping fee?

Accepted Answer

When shipping the purchased item, the customer is responsible for the shipping fee according to the regulations of the delivery company. We will charge you with the payment or the product price.

Question 5

Who will pay for the resend?

Accepted Answer

In the unlikely event that your luggage is returned due to customer circumstances, the specified shipping fee will be charged separately for resending.

Question 6

Can I specify a delivery company?

Accepted Answer

Please note that you cannot specify the delivery company.

Question 7

Can I cancel?

Accepted Answer

All of our products are made to order after you place an order, so we cannot accept cancellations after 8 days from the day you place your order.

Question 8

Is there a cancellation fee?

Accepted Answer

Please note that a 100% cancellation fee will be charged for cancellations made after the 8th.

Question 9

Can I return it?

Accepted Answer

We cannot accept returns due to customer's convenience unless the product is defective. 
 Case of refusing returns 
 If 10 days have passed since you received the item 
 If it has already been used, or if there is evidence that it has been used after delivery 
 If some of the items at the time of return or accessories are missing 
 When there is a shortage of wrapping supplies such as boxes and cloth bags 
 If the required documents are not enclosed when returning 
 When processing such as initials is added 
 If you have exchanged once

Question 10

What happens if my arrival is delayed due to a natural disaster?

Accepted Answer

We are not responsible for any delays in shipping or arrival of products due to unavoidable reasons such as natural disasters or disasters. In addition, we shall not be liable for any damages.

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FREQUENTLY ASKED QUESTIONS

How soon will the item arrive?

What are the payment methods?

When will you pay?

How much is the shipping fee?

Who will pay for the resend?

Can I specify a delivery company?

Can I cancel?

Is there a cancellation fee?

Can I return it?

What happens if my arrival is delayed due to a natural disaster?

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FREQUENTLY ASKED QUESTIONS

How soon will the item arrive?

What are the payment methods?

When will you pay?

How much is the shipping fee?

Who will pay for the resend?

Can I specify a delivery company?

Can I cancel?

Is there a cancellation fee?

Can I return it?

What happens if my arrival is delayed due to a natural disaster?

Service

Order

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